NPS Benchmark 2023

Vendor: Kantar Emor
Regular price: €990
Sale price: €990

Produced by Kantar Emor

Language: Estonian (Original title: Soovitusindeksi NPS Benchmark 2023)

Format: MS Power BI

About this report

The NPS Benchmark survey report gives a general and comparative overview of the customer experience level of different service companies in Estonia. Based on the underlying NPS methodology, rankings of companies and sectors are built on recommendation ratings from recent customer experiences. This year’s data includes also rankings of online services of various sectors.

Information provided in this report is aimed at customer experience and marketing professionals from a variety of different sectors.

Table of contents

Introduction
Summary
Total ranking of individual companies 2017–2023
NPS comparison of years
Average NPS scores of sectors 2017–2023
Rankings of companies across different sectors 2017–2021
Rankings of online channels 2023
NPS of your company and main competitors 2017-2023
Open comments as word cloud to your and main competitors’ service

Methodology

CAWI (Computer Assisted Web Interviewing) conducted once a year.

Target group: Estonian people aged 15–74.

The report includes dynamics (2017–2023) in certain sections.

Sample: 2000 Estonian inhabitants, representative sample.

Technical info

This report is delivered electronically as interactive Power BI dashboards.

The access link to the Power BI report is sent to your e-mail address within 2 business days after the payment has been successfully verified. The user license is for inter-company use only and this license is linked with one user (one email). The access link is active for 365 days from the send-out date. For every additional user, extra charges apply.

**VAT is added to the price at the checkout before the payment is completed.

This price is for access to the data for one year.

This is a market research report. Usage terms and policies apply to the content. Please read these carefully before ordering.

List of sectors and companies mapped in 2023

Grocery stores: Coop, Maxima, Prisma, Rimi, Selver, Lidl
Hardware stores/gardening: Bauhaus, Bauhof, Decora, Ehituse ABC, Espak, Depo, K-rauta, Hortes
Pet stores: Kika, PetCity, Bosse, Zoomaailm, Urr&Nurr, Ossu
Bookstores: Apollo, Rahva Raamat
Pharmacies: Apotheka, BENU apteek, Euroapteek, Südameapteek
Gas stations: Alexela, Neste, Olerex, Circle K, Terminal
Telecommunications: Elisa, STV, Tele2, Telia
Banking: Bigbank, LHV Pank, Luminor, SEB, Swedbank, Coop Pank
Insurance: ERGO, If, PZU, Salva, Seesam, Swedbank P&C Kindlustus, BTA Kindlustus, Gjensidige
Infrastructure: Elektrilevi, Eesti Energia, Eesti Gaas, Tallinna Vesi, Alexela, Elektrum, 200 Energia, Utilitas, Viru Keemia Grupp
Cinemas: Apollo Kino, Cinamon, Artis
Parcel services: Omniva, Smartpost Itella, DPD
Waste transport: Ekovir, Keskkonnateenused, RagnSells
Ships: Tallink, Eckerö Line, Viking Line
Passenger transport: Elron, LuxExpress, Taisto, GoBus, Hansa Liinid, MK Autobuss
Private clinics: Confido, Synlab, Medicum, City Tervisekliinik, Qvalitas, Fertlitas, Medita
Electronics store (new field): Euronics, Klick, OnOff
Furniture stores (new field): Jysk, Ikea, Koduekstra, Home4You, Apelsin

List of companies mapped in 2023