Frequently Asked Questions

HOW DO I ORDER ONLINE?

Just select the product(s) you wish to purchase and click the "Add to cart" button and continue shopping or proceed to check out. Enter your personal details and click “Continue to payment”. Select your payment method and click “Complete order”. Enter your card details and click "buy now". After the payment, you will receive an email with a download link to you report.

When purchasing a Power BI report you will receive a link to the report by email. The link will be sent no later than 2 business days after the transaction has been successfully verified (or alternatively, when paying by invoice, within 2 business days after the payment has been received to our account).

You will also receive an email with an electronic receipt for the purchase and a separate email with a PDF copy of the invoice.

WHAT METHODS OF PAYMENT CAN I USE?

Paying by credit card.

Currently we accept credit cards: Visa, Mastercard. The quickest way to get access to our data is to pay by credit card on our website.

Paying by invoice.

Just choose the "invoice" option and submit your details. We will then issue you with an invoice for the amount specified. The invoice will be sent to your email.

HOW QUICKLY WILL I RECEIVE THE REPORT IF I BUY ONLINE?

When you buy online by credit card, the pdf report will be sent immediately to your email. Access link to the Power BI dashboards will be sent no later than 2 business days after the transaction has been successfully verified.

When you buy online by invoice, the reports and data extracts are only available once the invoice has been paid in full. Payment can be completed online by credit card or bank transfer.

IS MY PURCHASE SECURE?

 

Payment process is handled by AS Maksekeskus (MakeCommerce), whose usage terms and privacy policy can be found here.

 

IN WHICH FORMATS ARE REPORTS AVAILABLE?

The report format is stated in the product page.  When you purchase a report online you will receive a PDF version of the report or access link to the interactive MS Power BI dashboard.

WILL I RECEIVE AN INVOICE?

Yes. You will receive an electronic receipt by e-mail immediately after the purchase, in addition you will receive a copy of the original invoice by post.

HOW DO I GET DEFINITIONS FOR THE PRODUCTS INCLUDED IN A PARTICULAR REPORT?

If you need detailed definitions of the products included in a particular report then please email contact us specifying which product definitions you require.

NEED MORE HELP?

If you require further assistance please contact us.