NPS Benchmark
NPS Benchmark 2020

NPS Benchmark 2020

Vendor
Kantar Emor
Regular price
€900
Sale price
€900

Produced by Kantar Emor

March 2020

Language: Estonian (Original title: Soovitusindeksi NPS Benchmark 2020)

Format: .pdf

About this report

The NPS Benchmark survey report gives a general and comparative overview of the customer experience level of different companies in Estonia. Based on the underlying NPS methodology, rankings of companies and sectors are built on recommendation ratings from recent customer experiences.

Information provided in this report is aimed at customer experience and marketing professionals from a variety of different sectors.

Table of contents

  1. Introduction
  2. Rankings of individual companies 2019–2020
  3. Rankings of sectors 2017–2020
  4. Rankings of companies across different sectors 2017–2020
  5. NPS in different socio-demographic groups, by sector, 2020
  6. Verbatim conclusion

List of sectors

Banking | Book Stores | Cinemas | DIY Stores |  Gardening Stores | Grocery Stores | Infrastructure | Insurance | Logistics/Parcel Services | Pharmacies | Pet Shops | Petrol Stations | Shipping | Transportation | Telecom | Waste Management   

List of companies mapped

Coop (Konsum, Maksimarket, A&O) | Maxima | Prisma | Rimi | Selver | Bauhaus | Bauhof | Decora | Ehituse ABC | Espak | K-rauta | Hansaplant | Hortes | Juhani Puukool | Kika | PetCity | Bosse | Zoomaailm | Urr&Nurr | Ossu | Apollo | Rahva Raamat | Apotheka | BENU Apteek | Euroapteek | Südameapteek | Alexela | Neste | Olerex | Circle K | Elisa | STV | Tele2 | Telia | Bigbank | LHV Pank | Luminor | SEB | Swedbank | Coop Pank | ERGO | If | PZU | Salva | Seesam | Swedbank P&C Kindlustus | BTA Kindlustus | Gjensidige | Elektrilevi | Eesti Energia | Eesti Gaas | Tallinna Vesi | Alexela Energia | Forum Cinemas | Apollo Kino | Cinamon | Artis | Kosmos IMAX | Omniva | Itella Smartpost | DPD | Ekovir | Keskkonnateenused | RagnSells | Tallink | Viking Line | Eckerö Line | Elron | LuxExpress | Ecolines | Eurolines | Estonian Lines | Taisto | GoBus | Hansa Liinid | MK Autobuss

Methodology

CAWI (Computer Assisted Web Interviewing) conducted once a year.

Target group: Estonian people aged 15–74.

The report includes dynamics (2017–2020) in certain sections.

Sample: at least 2000.

Technical and payment  information

This report is delivered electronically as .pdf format file and consists of 36 pages.

You will get access to the download link as soon as the payment is cleared. The link will be available on the shop page and the copy is sent to your e-mail address. The download link is active for 90 days from the send-out date and includes maximum of three download attempts.

**VAT is added to the price at the checkout before the payment is completed.

This is a market research report. Usage terms and policies apply to the content. Please read these carefully before ordering.