Produced by Kantar Emor
Language: Estonian (Original title: Soovitusindeksi NPS Benchmark 2020)
About this report
The NPS Benchmark survey report gives a general and comparative overview of the customer experience level of different companies in Estonia. Based on the underlying NPS methodology, rankings of companies and sectors are built on recommendation ratings from recent customer experiences.
Information provided in this report is aimed at customer experience and marketing professionals from a variety of different sectors.
Table of contents
- Rankings of individual companies 2019–2020
- Rankings of sectors 2017–2020
- Rankings of companies across different sectors 2017–2020
- NPS in different socio-demographic groups, by sector, 2020
- Verbatim conclusion
List of sectors
Banking | Book Stores | Cinemas | DIY Stores | Gardening Stores | Grocery Stores | Infrastructure | Insurance | Logistics/Parcel Services | Pharmacies | Pet Shops | Petrol Stations | Shipping | Transportation | Telecom | Waste Management
List of companies mapped
Coop (Konsum, Maksimarket, A&O) | Maxima | Prisma | Rimi | Selver | Bauhaus | Bauhof | Decora | Ehituse ABC | Espak | K-rauta | Hansaplant | Hortes | Juhani Puukool | Kika | PetCity | Bosse | Zoomaailm | Urr&Nurr | Ossu | Apollo | Rahva Raamat | Apotheka | BENU Apteek | Euroapteek | Südameapteek | Alexela | Neste | Olerex | Circle K | Elisa | STV | Tele2 | Telia | Bigbank | LHV Pank | Luminor | SEB | Swedbank | Coop Pank | ERGO | If | PZU | Salva | Seesam | Swedbank P&C Kindlustus | BTA Kindlustus | Gjensidige | Elektrilevi | Eesti Energia | Eesti Gaas | Tallinna Vesi | Alexela Energia | Forum Cinemas | Apollo Kino | Cinamon | Artis | Kosmos IMAX | Omniva | Itella Smartpost | DPD | Ekovir | Keskkonnateenused | RagnSells | Tallink | Viking Line | Eckerö Line | Elron | LuxExpress | Ecolines | Eurolines | Estonian Lines | Taisto | GoBus | Hansa Liinid | MK Autobuss
CAWI (Computer Assisted Web Interviewing) conducted once a year.
Target group: Estonian people aged 15–74.
The report includes dynamics (2017–2020) in certain sections.
Sample: at least 2000.
Technical and payment information
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